Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned (received by merchant) more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 17 Tomlins Walk London  GB N7 7RP.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 17 Tomlins Walk London  GB N7 7RP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Promotional items and discount codes
If an item is marked as promotional or a special promotion has been applied (FREE items, pay shipping) applied discount codes will not work nor be gratified for those items and a full refund will be issued immediately. Please be aware there are no exceptions to this rule under any circumstance. Funds will be processed back to your chosen payment method and cleared within 5-10 working days. 
Exemptions for Refunds and Exchanges:
Along With the refund and exchange policy Rules Pica Pica Beauty is able to offer refunds or exchange in the following cases ONLY:
- The product does not match description
- The product is damaged or non-functioning due to damage acquired through shipment or inadequate packaging
We reserve the right to decline a refund in the following circumstance:
- customer made an error when ordering
- customer changed his/her mind about receiving shipment after the item has shipped. 
- any damages to the product due to faulty or inadequate use by a customer
- circumstance outside of the control of the company (i.e. delays in shipment due to disruption within local postal services)
Pica Pica Beauty makes every effort to communicate with our customers PRIOR to shipment to make sure all of the orders are made correctly and with full information of potential disruptions. The items are shipped only by consensual agreement and are, therefore, exempt of any misunderstanding regarding the purchase of goods.